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Whether you need guidance choosing the right sauna or cold plunge, or have a question about your order, we are here to help.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your sauna or cold plunge ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
We offer 30-Day Returns on eligible items. If your sauna or cold plunge does not meet your expectations, please review our Return Policy page for complete details on how to initiate a return.
Can I exchange my product for a different model?
We understand that choosing the right sauna or cold plunge is a personal decision. Please contact our team within 30 days and we will walk you through the exchange process outlined in our Return Policy.
What is the difference between infrared and traditional saunas?
Traditional saunas heat the air around you using a stove or heater, creating higher ambient temperatures. Infrared saunas use infrared light panels to warm your body more directly at a lower air temperature, which many customers find comfortable for longer sessions.
How do I choose the right cold plunge for my space?
Consider the available space in your home or backyard, your preferred tub size, and any power or drainage requirements. Our team is happy to help you compare models and find the best fit for your setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our wellness team aims to respond to every inquiry within one business day.
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Your personal information is protected and never shared with third parties.
Expert Guidance
Owned and operated by Summit Wellness Saunas, our team brings knowledgeable support for every sauna and cold plunge question.
30-Day Returns
Shop with confidence knowing eligible purchases are backed by our return policy.
